2024. 1. 27.
ISTE 2024에 등록 한 후 바로 포기했다.
올해 특별 연수 기간 연가가 4일만 허락되어 그 기간 동안 미국 그것도 중부 덴버까지 오고 가기가 쉽지 않기 때문이었다.
무엇보다 등록비가 생각보다 비쌌다.
bett 2020의 열정은 어디로 간 듯 하다.
등록 후 바로 포기한 영상
그리고 지진한 카드 승인 취소에 대한 문의가 시작되었다.
채팅 후 채팅 내용을 저장할 수 있게 되어서 좋았다.
채팅 문의 (2024. 1. 30. 16:11:22)
아래는 내용이다.
Margret (2024. 1. 30. 오전 4:03:59): Hello Man, my name is Margret. How can I help you today?
Man (2024. 1. 30. 오전 4:04:16): HI. This is Man Choi from South Korea.
Man (2024. 1. 30. 오전 4:04:32): I have sent email about request cancellation of registration and card authorization last weekend.
Man (2024. 1. 30. 오전 4:04:37): Can you check?
Man (2024. 1. 30. 오전 4:04:47): My Confirmation is #14769022
Margret (2024. 1. 30. 오전 4:05:07): I am happy to see if we received your email! One moment please!
Man (2024. 1. 30. 오전 4:05:15): Thank you so much.
Margret (2024. 1. 30. 오전 4:07:39): Thank you for your patience! We have received your cancellation and refund request, and are awaiting approval from our conference coordinators. As soon as we have received a reply from them, we will reach out to you by email with an update!
Man (2024. 1. 30. 오전 4:08:27): Cool. I love to hear that.
Thank you so much again.
Man (2024. 1. 30. 오전 4:09:01): I hope to go ISTE next time. Thank you.
Margret (2024. 1. 30. 오전 4:09:15): You are very welcome, and we hope you to see you at ISTELive 25! Is there anything else I can help you with today?
Man (2024. 1. 30. 오전 4:09:40): not here. Thank you.
Margret (2024. 1. 30. 오전 4:10:30): You are most welcome! Have a great rest of your day!
Man (2024. 1. 30. 오전 4:10:40): Thank you you too.
그런데 계속 처리가 안 된다.
미국 시간을 맞추려 가족 여행 중에 새벽에 일어나서
여러 번 연락한다.
아래는 채팅 내용이다.
전화는 아예 연결이 안 되었다.
Maureen (2024. 2. 1. 오전 7:43:40): Hello Man, my name is Maureen. How can I help you today?
Man (2024. 2. 1. 오전 7:44:00): HI. I am Man Choi from Korea
Man (2024. 2. 1. 오전 7:44:29): I have asked for ISTE the day before yesterday.
Man (2024. 2. 1. 오전 7:44:41): I want to double check for that.
Maureen (2024. 2. 1. 오전 7:44:54): I would be happy to check on that for you. Just one moment while I take a look...
Man (2024. 2. 1. 오전 7:45:18): I requested a cancellation, but I haven't received an email yet.
Man (2024. 2. 1. 오전 7:45:32): My Confirmation is #14769022
Maureen (2024. 2. 1. 오전 7:45:38): Thank you.
Man (2024. 2. 1. 오전 7:46:29): I'm worried that the cancellation may be delayed and I won't be able to cancel the card. I am curious as to whether cancellation will be possible, and how long it will take for me to receive a cancellation confirmation email and card cancellation approval.
Maureen (2024. 2. 1. 오전 7:46:48): I do see that we have received your email requesting the cancellation and that it has been forwarded on to our ISTELive 24 event coordinators to review. You should receive a reply to your email within the next 1-2 days.
Maureen (2024. 2. 1. 오전 7:47:30): You are also welcome to follow-up with the ISTELive 24 event coordinators directly by emailing them at iste@iste.org.
Man (2024. 2. 1. 오전 7:47:31): Thank you so much.
Maureen (2024. 2. 1. 오전 7:47:37): You're welcome.
Man (2024. 2. 1. 오전 7:47:48): Yes I will
Maureen (2024. 2. 1. 오전 7:47:48): Do you have any other questions that I can help you with today?
Man (2024. 2. 1. 오전 7:47:55): Contact us
ISTE Customer Service
iste@iste.org
800.336.5191 (U.S. and Canada)
503.342.2848 (International)
Man (2024. 2. 1. 오전 7:48:14): Do you know why the phone isn't working?
Maureen (2024. 2. 1. 오전 7:49:28): I am not aware of any current issues with our phone lines. We do have representatives available now and they will be available for then next 2 hours until 5:00pm Pacific time.
Man (2024. 2. 1. 오전 7:50:39): I think so.
Man (2024. 2. 1. 오전 7:50:56): I try again. Thank you so much.
Man (2024. 2. 1. 오전 7:51:03): Bye~
Margret (2024. 2. 7. 오전 2:17:15): Hello Man, my name is Margret. How can I help you today?
Man (2024. 2. 7. 오전 2:17:30): Hi. Margret. Man (2024. 2. 7. 오전 2:17:42): Last week, I requested to cancel my card authorization.I also requested a double check.Since the issue is still not resolved, I am contacting you again. Man (2024. 2. 7. 오전 2:17:56): My Confirmation is #14769022 Margret (2024. 2. 7. 오전 2:19:30): Thank you so much for checking up on this! We do have your email and will have a reply to you by end of day today. Man (2024. 2. 7. 오전 2:20:03): you mean today? Man (2024. 2. 7. 오전 2:20:16): I waited whole last week. Margret (2024. 2. 7. 오전 2:22:24): That is correct! I do apologize for the delay in us getting this taken care of, I will move your request to the top of our priority list and we will reach out to you as soon as we have a resolution. Man (2024. 2. 7. 오전 2:22:57): Thank you so much. I am sorry to say these. Margret (2024. 2. 7. 오전 2:24:01): You are very welcome! No problem at all, we completely understand how important this is. I apologize again for the delay in resolving this. Man (2024. 2. 7. 오전 2:24:32): Are other requests being resolved well?Will it be processed late like me?It's usually processed late, but I'm not sure if I'm requesting it quickly. Margret (2024. 2. 7. 오전 2:26:53): You were very prompt with your request, which we greatly appreciate! We are catching up after falling a bit behind due to bad weather, however we are processing all requests as quickly as possible. Man (2024. 2. 7. 오전 2:27:31): Thank you for your continued help.I'm ending the conversation. Margret (2024. 2. 7. 오전 2:27:47): You are very welcome! Have a great rest of your day! Man (2024. 2. 7. 오전 2:28:10): Thank you. you too.
Paul (2024. 2. 9. 오전 5:43:00): Hello Man, my name is Paul. How can I help you today?
Man (2024. 2. 9. 오전 5:43:14): Hello. Paul.
Man (2024. 2. 9. 오전 5:43:27): I apologize for inquiring multiple times. it don't answer the phone
Man (2024. 2. 9. 오전 5:43:53): About ISTE 2024, My Confirmation was #14769022.
Paul (2024. 2. 9. 오전 5:44:10): Yes, what can I do for you?
Man (2024. 2. 9. 오전 5:44:54): I don't get any email from ISTE24 about my request cancellation of registration and card authorization.
Paul (2024. 2. 9. 오전 5:44:59): Is this your email address? choisuperman@gmail.com
Man (2024. 2. 9. 오전 5:45:05): Yes.
Paul (2024. 2. 9. 오전 5:45:25): What email did you send the request to?
Man (2024. 2. 9. 오전 5:46:19): My Registration Selections info is edited. but I need email with "Cancellation has been completed. Cancel card authorization."
Man (2024. 2. 9. 오전 5:46:55): And I'm curious about the date when the card approval will be canceled.
Paul (2024. 2. 9. 오전 5:48:50): Okl , let me look into that.
Man (2024. 2. 9. 오전 5:48:59): Thank you so much.
Paul (2024. 2. 9. 오전 5:49:31): You should see it at your next billing cycle.
Paul (2024. 2. 9. 오전 5:49:43): It will come from your credit card company.
Man (2024. 2. 9. 오전 5:49:54): I tried calling several times, but both numbers didn't work. 800.336.5191 (U.S. and Canada)
503.342.2848 (International) Do you have any information?
Paul (2024. 2. 9. 오전 5:50:47): We have not seen any issues with those numbers.
Man (2024. 2. 9. 오전 5:50:51): Sorry for the many questions. So do I have to pay this cycle?
Paul (2024. 2. 9. 오전 5:50:59): Can you tell me what happened when you tried to call?
Paul (2024. 2. 9. 오전 5:51:15): You should not be charged.
Man (2024. 2. 9. 오전 5:52:35): When I press 1 for the guidance message, the guidance message is collected again and repeats indefinitely. US domestic numbers doesn't work.
Paul (2024. 2. 9. 오전 5:52:47): You should have received a refund email.
Paul (2024. 2. 9. 오전 5:52:57): Have you checked your junk mail folder.
Paul (2024. 2. 9. 오전 5:53:16): It should have come from iste@iste.org.
Man (2024. 2. 9. 오전 5:53:54): I'm looking at spam emails right now, but it haven't arrived. When can I get it?
Man (2024. 2. 9. 오전 5:55:14): Sorry for the length of your inquiry. I have been inquiring since January 26th and they say it will continue but it is delayed. Do you know how long I can receive emails?
Paul (2024. 2. 9. 오전 5:55:21): It has just been resent to choisuperman@gmail.com. Can you check again?
Man (2024. 2. 9. 오전 5:56:08): got it.
Man (2024. 2. 9. 오전 5:56:22): the mail is in promotions box.
Man (2024. 2. 9. 오전 5:56:39): Thank you so much. This is what i want to.
Paul (2024. 2. 9. 오전 5:56:55): Very glad to help. Is there anything else that I can do for you?
Man (2024. 2. 9. 오전 5:57:04): Not at all.
Man (2024. 2. 9. 오전 5:57:11): Thank you so much again.
Paul (2024. 2. 9. 오전 5:57:17): Then, please have a wonderful day.
Paul (2024. 2. 9. 오전 5:57:24): You are very welcome.
Man (2024. 2. 9. 오전 5:57:36): I'm sorry that things progressed so quickly in Korea that I couldn't hold back.
Man (2024. 2. 9. 오전 5:57:47): Have a wonderful weekend.
Paul (2024. 2. 9. 오전 5:57:53): You also.
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